/* Amazon Support Case Hub (.sc-*)
 * Visual language mirrors the Message Templates / Evri Claims family: soft cards,
 * teal→blue gradient, 1.5px borders, 14–20px radii, #0588b6 primary.
 * Mobile: additive rules live ONLY inside @media (max-width:1180px); cards, no
 * horizontal scrolling anywhere.
 */
:root {
  --sc-primary: #0588b6;
  --sc-primary-d: #03658e;
  --sc-grad: linear-gradient(135deg, #03658e, #0588b6);
  --sc-ink: #0f2740;
  --sc-sub: #5b7183;
  --sc-line: #e6edf5;
  --sc-line-s: #cfdcea;
  --sc-shadow: 0 10px 30px rgba(15, 23, 42, .06);
}

.sc-page { background: transparent; }
.sc-wrap { max-width: 1180px; margin: 0 auto; padding: 6px 4px 44px; }

/* ---------- Head ---------- */
.sc-head { display: flex; align-items: flex-start; justify-content: space-between; gap: 18px; flex-wrap: wrap; margin: 4px 0 14px; }
.sc-eyebrow { font-size: 12px; font-weight: 800; letter-spacing: .09em; text-transform: uppercase; color: var(--sc-primary); }
.sc-title { font-size: 25px; font-weight: 800; color: var(--sc-ink); margin: 4px 0; line-height: 1.15; }
.sc-sub { font-size: 13.5px; color: var(--sc-sub); margin: 0; max-width: 660px; line-height: 1.5; }
.sc-head-actions { display: flex; align-items: center; gap: 10px; flex-wrap: wrap; }

.sc-btn { appearance: none; border: 1.5px solid var(--sc-line-s); background: #fff; color: #21506f; font-size: 13px; font-weight: 700; padding: 9px 15px; border-radius: 11px; cursor: pointer; display: inline-flex; align-items: center; gap: 7px; transition: .15s; text-decoration: none; }
.sc-btn:hover { border-color: var(--sc-primary); color: var(--sc-primary); }
.sc-btn.primary { border: none; color: #fff; background: var(--sc-grad); box-shadow: 0 8px 18px rgba(5, 136, 182, .28); }
.sc-btn.primary:hover { filter: brightness(1.05); color: #fff; }
.sc-btn.ghost { background: #f5fbfe; }
.sc-btn.danger:hover { border-color: #e2564d; color: #d63c33; }
.sc-btn.sm { padding: 6px 11px; font-size: 12px; border-radius: 9px; }
.sc-btn:disabled { opacity: .55; cursor: default; }

/* ---------- Honest banner ---------- */
.sc-banner { display: flex; gap: 12px; align-items: flex-start; background: #eef7fb; border: 1.5px solid #cfe6f1; border-left: 4px solid var(--sc-primary); border-radius: 12px; padding: 12px 15px; margin-bottom: 16px; color: #22546e; font-size: 12.8px; line-height: 1.5; }
.sc-banner .sc-banner-ico { font-size: 17px; line-height: 1.3; }
.sc-banner b { color: #123f57; }
.sc-banner.warn { background: #fff7ec; border-color: #f2ddb6; border-left-color: #d9932a; color: #7a5b1e; }

/* ---------- Summary KPI cards ---------- */
.sc-kpis { display: grid; grid-template-columns: repeat(5, 1fr); gap: 12px; margin-bottom: 16px; }
.sc-kpi { background: #fff; border: 1.5px solid var(--sc-line); border-radius: 14px; padding: 13px 15px; box-shadow: var(--sc-shadow); cursor: pointer; transition: .15s; }
.sc-kpi:hover { transform: translateY(-2px); border-color: #d4e4f2; }
.sc-kpi.active { border-color: var(--sc-primary); box-shadow: 0 0 0 3px rgba(5, 136, 182, .12); }
.sc-kpi-n { font-size: 26px; font-weight: 800; color: var(--sc-ink); line-height: 1; }
.sc-kpi-l { font-size: 11.5px; font-weight: 700; color: var(--sc-sub); margin-top: 6px; text-transform: uppercase; letter-spacing: .03em; }
.sc-kpi.replied .sc-kpi-n { color: #c0392b; }
.sc-kpi.action .sc-kpi-n { color: #b7791f; }

/* ---------- Sub-tabs (Cases / Templates) ---------- */
.sc-subtabs { display: flex; gap: 8px; margin-bottom: 14px; border-bottom: 1.5px solid var(--sc-line); }
.sc-subtab { border: none; background: transparent; font-size: 14px; font-weight: 700; color: #6b8196; padding: 9px 4px; margin-right: 12px; cursor: pointer; border-bottom: 2.5px solid transparent; margin-bottom: -1.5px; }
.sc-subtab.active { color: var(--sc-primary); border-bottom-color: var(--sc-primary); }

/* ---------- Toolbar / status tabs / filters ---------- */
.sc-toolbar { display: flex; align-items: center; gap: 10px; flex-wrap: wrap; background: #fff; border: 1.5px solid var(--sc-line); border-radius: 14px; padding: 11px 13px; box-shadow: var(--sc-shadow); margin-bottom: 14px; }
.sc-search { position: relative; flex: 1 1 230px; min-width: 180px; }
.sc-search input { width: 100%; height: 40px; border: 1.5px solid var(--sc-line-s); border-radius: 10px; padding: 0 12px 0 36px; font-size: 13.5px; color: var(--sc-ink); background: #fbfdff; }
.sc-search input:focus { outline: none; border-color: var(--sc-primary); box-shadow: 0 0 0 3px rgba(5, 136, 182, .14); }
.sc-search .sc-s-ico { position: absolute; left: 12px; top: 50%; transform: translateY(-50%); opacity: .5; font-size: 14px; pointer-events: none; }
.sc-select { height: 40px; border: 1.5px solid var(--sc-line-s); border-radius: 10px; padding: 0 30px 0 12px; font-size: 13px; font-weight: 600; color: #33506a; background: #fff; cursor: pointer; }
.sc-select:focus { outline: none; border-color: var(--sc-primary); }

.sc-tabs { display: flex; gap: 7px; flex-wrap: wrap; margin-bottom: 14px; }
.sc-tab { border: 1.5px solid var(--sc-line-s); background: #fff; color: #3f5f79; font-size: 12.5px; font-weight: 700; padding: 6px 13px; border-radius: 999px; cursor: pointer; transition: .15s; display: inline-flex; align-items: center; gap: 6px; }
.sc-tab:hover { border-color: var(--sc-primary); color: var(--sc-primary); }
.sc-tab.active { background: var(--sc-grad); border-color: transparent; color: #fff; }
.sc-tab b { font-size: 11px; font-weight: 800; opacity: .85; }

/* ---------- Case cards ---------- */
.sc-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(340px, 1fr)); gap: 13px; }
.sc-case { position: relative; background: #fff; border: 1.5px solid var(--sc-line); border-radius: 15px; padding: 14px 15px 12px; box-shadow: var(--sc-shadow); cursor: pointer; transition: transform .15s, box-shadow .15s, border-color .15s; display: flex; flex-direction: column; gap: 9px; }
.sc-case:hover { transform: translateY(-2px); box-shadow: 0 16px 34px rgba(15, 23, 42, .10); border-color: #d4e4f2; }
.sc-case.unread { border-color: #bfe0ef; }
.sc-case-top { display: flex; align-items: flex-start; justify-content: space-between; gap: 10px; }
.sc-case-subj { font-size: 14.5px; font-weight: 800; color: var(--sc-ink); line-height: 1.3; }
.sc-case-id { font-size: 11.5px; color: #90a3b6; font-family: ui-monospace, "SF Mono", Menlo, monospace; margin-top: 2px; }
.sc-unread-dot { width: 9px; height: 9px; border-radius: 50%; background: #e5484d; flex: 0 0 auto; margin-top: 5px; box-shadow: 0 0 0 3px rgba(229, 72, 77, .16); }
.sc-badges { display: flex; gap: 6px; flex-wrap: wrap; align-items: center; }
.sc-pill { font-size: 11px; font-weight: 800; padding: 3px 10px; border-radius: 999px; border: 1px solid transparent; white-space: nowrap; }
.sc-pill.Draft { background: #eef1f4; color: #667889; border-color: #e0e6ec; }
.sc-pill.Submitted { background: #eaf3fb; color: #2f6fa6; border-color: #d5e8f6; }
.sc-pill.AwaitingAmazon { background: #fff4e2; color: #b07314; border-color: #f4e2c2; }
.sc-pill.AmazonReplied { background: #fdecec; color: #c0392b; border-color: #f6d3d1; }
.sc-pill.ActionRequired { background: #fde7d8; color: #c15a11; border-color: #f6d6bd; }
.sc-pill.Resolved { background: #e8f7ee; color: #2f8f52; border-color: #d3efdd; }
.sc-pill.Closed { background: #eef1f4; color: #7a8a99; border-color: #e0e6ec; }
.sc-badge { font-size: 10.5px; font-weight: 800; padding: 3px 9px; border-radius: 999px; background: #f3f0fb; color: #6b52a6; border: 1px solid #e6dff6; text-transform: uppercase; letter-spacing: .02em; }
.sc-badge.G4 { background: #eef5fb; color: #2d6b8f; border-color: #dcecf6; }
.sc-badge.Juyi { background: #f0f7ee; color: #4d7a2f; border-color: #ddeed3; }
.sc-badge.Unknown { background: #f1f2f4; color: #8a97a6; border-color: #e3e6ea; }
.sc-tag { font-size: 10.5px; font-weight: 700; padding: 3px 8px; border-radius: 7px; background: #eef5fb; color: #2d6b8f; border: 1px solid #dcecf6; font-family: ui-monospace, "SF Mono", Menlo, monospace; }
.sc-tag.type { background: #f6f7f9; color: #5b6b7b; border-color: #e6e9ee; font-family: inherit; font-weight: 700; }
.sc-chip-imported { font-size: 10px; font-weight: 800; padding: 2px 8px; border-radius: 999px; background: #eef7fb; color: #2f7ba0; border: 1px dashed #b9dcec; text-transform: uppercase; }
.sc-case-foot { display: flex; align-items: center; justify-content: space-between; gap: 8px; border-top: 1px solid var(--sc-line); padding-top: 9px; margin-top: 2px; }
.sc-meta { font-size: 11px; color: #90a3b6; display: flex; align-items: center; gap: 8px; }

/* ---------- Empty / loading ---------- */
.sc-empty { text-align: center; padding: 54px 20px; background: #fff; border: 1.5px dashed var(--sc-line-s); border-radius: 18px; color: var(--sc-sub); }
.sc-empty .sc-empty-emoji { font-size: 40px; }
.sc-empty h3 { margin: 12px 0 4px; color: var(--sc-ink); font-size: 17px; }
.sc-empty p { margin: 0 0 16px; font-size: 13.5px; }
.sc-skeleton { display: grid; grid-template-columns: repeat(auto-fill, minmax(340px, 1fr)); gap: 13px; }
.sc-sk { height: 150px; border-radius: 15px; background: var(--rms-skel-fill); background-size: 400% 100%; animation: rms-shimmer var(--t-shimmer) var(--e-in-out) infinite; }

/* ---------- Detail view ---------- */
.sc-detail { display: grid; grid-template-columns: 1fr 340px; gap: 16px; align-items: start; }
.sc-detail-main, .sc-detail-side { background: #fff; border: 1.5px solid var(--sc-line); border-radius: 16px; box-shadow: var(--sc-shadow); }
.sc-detail-head { padding: 15px 18px; border-bottom: 1px solid var(--sc-line); }
.sc-detail-head h2 { margin: 4px 0; font-size: 18px; color: var(--sc-ink); }
.sc-back { border: none; background: transparent; color: var(--sc-primary); font-weight: 700; font-size: 13px; cursor: pointer; padding: 0; margin-bottom: 6px; }
.sc-thread { padding: 16px 18px; max-height: 62vh; overflow-y: auto; display: flex; flex-direction: column; gap: 12px; }
.sc-msg { border-radius: 13px; padding: 11px 13px; border: 1.5px solid var(--sc-line); max-width: 92%; }
.sc-msg.inbound { align-self: flex-start; background: #f6f9fc; border-color: #e2ebf3; }
.sc-msg.outbound { align-self: flex-end; background: #eef7fb; border-color: #cfe6f1; }
.sc-msg-head { display: flex; align-items: center; gap: 8px; font-size: 11.5px; color: #7c90a4; margin-bottom: 6px; }
.sc-msg-who { font-weight: 800; color: #45607a; }
.sc-msg-body { font-size: 13px; color: #2f4a63; line-height: 1.55; white-space: pre-wrap; word-break: break-word; }
.sc-msg-body.html { white-space: normal; }
.sc-msg-body.html img { max-width: 100%; height: auto; }
.sc-msg-body.html a { color: var(--sc-primary); }
.sc-msg-body.html table { max-width: 100%; }
.sc-thread-empty { color: var(--sc-sub); font-size: 13px; text-align: center; padding: 26px 10px; }

.sc-side-sec { padding: 14px 16px; border-bottom: 1px solid var(--sc-line); }
.sc-side-sec:last-child { border-bottom: none; }
.sc-side-h { font-size: 11px; font-weight: 800; color: #7c90a4; text-transform: uppercase; letter-spacing: .05em; margin-bottom: 9px; }
.sc-field { margin-bottom: 10px; }
.sc-field label { display: block; font-size: 11.5px; font-weight: 800; color: #45607a; margin-bottom: 5px; }
.sc-field input, .sc-field select, .sc-field textarea { width: 100%; border: 1.5px solid var(--sc-line-s); border-radius: 9px; padding: 8px 10px; font-size: 13px; font-family: inherit; color: var(--sc-ink); background: #fbfdff; }
.sc-field textarea { min-height: 72px; resize: vertical; line-height: 1.5; }
.sc-field input:focus, .sc-field select:focus, .sc-field textarea:focus { outline: none; border-color: var(--sc-primary); box-shadow: 0 0 0 3px rgba(5, 136, 182, .13); }
.sc-side-row { display: flex; gap: 8px; }
.sc-side-row > * { flex: 1; }

.sc-reply { padding: 14px 16px; }
.sc-reply textarea { width: 100%; min-height: 96px; border: 1.5px solid var(--sc-line-s); border-radius: 10px; padding: 10px 12px; font-size: 13px; font-family: inherit; background: #fbfdff; resize: vertical; }
.sc-reply textarea:focus { outline: none; border-color: var(--sc-primary); box-shadow: 0 0 0 3px rgba(5, 136, 182, .13); }
.sc-reply-off { background: #f7fafd; border: 1.5px dashed var(--sc-line-s); border-radius: 11px; padding: 13px 14px; font-size: 12.5px; color: var(--sc-sub); line-height: 1.5; }

/* ---------- Modal ---------- */
.sc-modal { position: fixed; inset: 0; z-index: 100050; display: flex; align-items: center; justify-content: center; padding: 20px; }
.sc-modal-bg { position: absolute; inset: 0; background: rgba(13, 32, 51, .48); backdrop-filter: blur(2px); animation: rms-fade var(--t-base) var(--e-out); }
.sc-modal-shell { position: relative; background: #fff; border-radius: 18px; width: min(760px, 100%); max-height: 92vh; overflow: hidden; box-shadow: 0 30px 70px rgba(9, 26, 43, .35); display: flex; flex-direction: column; animation: rms-pop var(--t-base) var(--e-out); }
.sc-modal-head { padding: 15px 20px; border-bottom: 1px solid var(--sc-line); display: flex; align-items: center; justify-content: space-between; }
.sc-modal-head h3 { margin: 0; font-size: 17px; color: var(--sc-ink); font-weight: 800; }
.sc-x { border: none; background: transparent; font-size: 20px; cursor: pointer; color: #8aa0b4; line-height: 1; padding: 4px 6px; border-radius: 8px; }
.sc-x:hover { background: #eef2f6; color: #33506a; }
.sc-modal-body { padding: 16px 20px; overflow-y: auto; }
.sc-modal-foot { padding: 13px 20px; border-top: 1px solid var(--sc-line); display: flex; align-items: center; justify-content: flex-end; gap: 10px; background: #fbfdff; flex-wrap: wrap; }
.sc-modal-foot .sc-foot-left { margin-right: auto; }

.sc-tpl-list { display: grid; grid-template-columns: 1fr 1fr; gap: 10px; margin-bottom: 14px; }
.sc-tpl-pick { border: 1.5px solid var(--sc-line-s); border-radius: 11px; padding: 11px 12px; cursor: pointer; transition: .13s; background: #fff; }
.sc-tpl-pick:hover, .sc-tpl-pick.on { border-color: var(--sc-primary); background: #f5fbfe; }
.sc-tpl-pick-name { font-size: 13px; font-weight: 800; color: var(--sc-ink); }
.sc-tpl-pick-cat { font-size: 10.5px; font-weight: 700; color: #2d6b8f; background: #eef5fb; padding: 2px 7px; border-radius: 999px; display: inline-block; margin-top: 5px; }
.sc-preview { background: #f7fafd; border: 1.5px solid var(--sc-line); border-radius: 12px; padding: 12px 14px; }
.sc-preview-h { font-size: 11px; font-weight: 800; color: #7c90a4; text-transform: uppercase; letter-spacing: .05em; margin-bottom: 7px; }
.sc-preview-subj { font-size: 12.5px; font-weight: 700; color: #33506a; margin-bottom: 6px; }
.sc-preview-body { font-size: 12.7px; color: #3a5069; white-space: pre-wrap; line-height: 1.55; max-height: 260px; overflow-y: auto; }
.sc-grid2 { display: grid; grid-template-columns: 1fr 1fr; gap: 12px 14px; }
.sc-col-full { grid-column: 1 / -1; }

/* ---------- Template manager cards ---------- */
.sc-tgrid { display: grid; grid-template-columns: repeat(auto-fill, minmax(320px, 1fr)); gap: 13px; }
.sc-tcard { background: #fff; border: 1.5px solid var(--sc-line); border-radius: 15px; padding: 14px 15px; box-shadow: var(--sc-shadow); display: flex; flex-direction: column; min-height: 150px; }
.sc-tcard-name { font-size: 14.5px; font-weight: 800; color: var(--sc-ink); }
.sc-tcard-prev { font-size: 12.5px; color: #566d84; line-height: 1.5; white-space: pre-wrap; flex: 1; overflow: hidden; display: -webkit-box; -webkit-line-clamp: 4; -webkit-box-orient: vertical; margin: 8px 0 10px; }
.sc-tcard-foot { display: flex; align-items: center; justify-content: space-between; border-top: 1px solid var(--sc-line); padding-top: 9px; }
.sc-ico-btn { border: none; background: transparent; cursor: pointer; font-size: 14px; padding: 5px 6px; border-radius: 8px; opacity: .62; transition: .15s; }
.sc-ico-btn:hover { opacity: 1; background: #eef4fa; }
.sc-ico-btn.danger:hover { background: #fdeceb; }

/* ---------- Toast ---------- */
.sc-toast-box { position: fixed; right: 20px; bottom: 20px; z-index: 100060; display: flex; flex-direction: column; gap: 9px; }
.sc-toast { background: #10314c; color: #fff; font-size: 13px; font-weight: 600; padding: 11px 16px; border-radius: 11px; box-shadow: 0 12px 30px rgba(9, 26, 43, .3); opacity: 0; transform: translateX(20px); transition: .28s; max-width: 340px; }
.sc-toast.show { opacity: 1; transform: none; }
.sc-toast.ok { background: #14795a; }
.sc-toast.err { background: #b23a32; }

/* ---------- Dark theme ---------- */
html[data-theme="dark"] .sc-title, html[data-theme="dark"] .sc-detail-head h2 { color: #e6edf6; }
html[data-theme="dark"] .sc-sub, html[data-theme="dark"] .sc-meta, html[data-theme="dark"] .sc-kpi-l { color: #9fb0c4; }
html[data-theme="dark"] .sc-toolbar, html[data-theme="dark"] .sc-case, html[data-theme="dark"] .sc-kpi,
html[data-theme="dark"] .sc-detail-main, html[data-theme="dark"] .sc-detail-side, html[data-theme="dark"] .sc-modal-shell,
html[data-theme="dark"] .sc-tcard { background: #162133; border-color: #2a3650; color: #e6edf6; }
html[data-theme="dark"] .sc-case-subj, html[data-theme="dark"] .sc-kpi-n, html[data-theme="dark"] .sc-modal-head h3,
html[data-theme="dark"] .sc-tcard-name, html[data-theme="dark"] .sc-msg-who { color: #e6edf6; }
html[data-theme="dark"] .sc-msg-body, html[data-theme="dark"] .sc-tcard-prev, html[data-theme="dark"] .sc-preview-body { color: #b8c6d8; }
html[data-theme="dark"] .sc-msg.inbound { background: #111a2b; border-color: #243049; }
html[data-theme="dark"] .sc-msg.outbound { background: #10283a; border-color: #244152; }
html[data-theme="dark"] .sc-field input, html[data-theme="dark"] .sc-field select, html[data-theme="dark"] .sc-field textarea,
html[data-theme="dark"] .sc-search input, html[data-theme="dark"] .sc-select, html[data-theme="dark"] .sc-reply textarea,
html[data-theme="dark"] .sc-preview, html[data-theme="dark"] .sc-reply-off { background: #111a2b; color: #e6edf6; border-color: #243049; }
html[data-theme="dark"] .sc-btn { background: #1d2941; border-color: #2a3650; color: #cdd9e8; }
html[data-theme="dark"] .sc-btn.primary { color: #fff; }
html[data-theme="dark"] .sc-tab { background: #1d2941; border-color: #2a3650; color: #b8c6d8; }
html[data-theme="dark"] .sc-banner { background: #14283a; border-color: #244152; color: #b7d3e2; }
html[data-theme="dark"] .sc-detail-head, html[data-theme="dark"] .sc-side-sec, html[data-theme="dark"] .sc-modal-head,
html[data-theme="dark"] .sc-modal-foot, html[data-theme="dark"] .sc-case-foot, html[data-theme="dark"] .sc-tcard-foot { border-color: #243049; }

/* ================= MOBILE (additive only) ================= */
@media (max-width: 1180px) {
  .sc-wrap { padding: 4px 2px 40px; }
  .sc-kpis { grid-template-columns: repeat(2, 1fr); gap: 10px; }
  .sc-kpi-n { font-size: 22px; }
  .sc-grid, .sc-skeleton, .sc-tgrid { grid-template-columns: 1fr; }
  .sc-detail { grid-template-columns: 1fr; }           /* stack thread over side panel */
  .sc-detail-side { order: -1; }                        /* actions/fields first on mobile */
  .sc-thread { max-height: none; }
  .sc-msg { max-width: 100%; }
  .sc-tpl-list, .sc-grid2 { grid-template-columns: 1fr; }
  .sc-modal { padding: 0; align-items: flex-end; }
  .sc-modal-shell { width: 100%; max-height: 94vh; border-radius: 18px 18px 0 0; }
  .sc-toast-box { left: 12px; right: 12px; bottom: 12px; }
  .sc-toast { max-width: none; }
  .sc-title { font-size: 21px; }
}
@media (max-width: 560px) {
  .sc-kpis { grid-template-columns: 1fr 1fr; }
  .sc-head-actions { width: 100%; }
  .sc-head-actions .sc-btn { flex: 1; justify-content: center; }
}